Frequently Asked Questions

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Frequently Asked Questions

Here you may find answers to some commonly asked questions

If you have other questions or concerns, please give us a call at 613-258-0772 or send us a message and we will be happy to help!


Where are you located?

Spa Jada is located 383 Townline Rd, Kemptville ON, KOG 1J0 (Google Map) An abundance of free parking ensures that your relaxation begins from the moment you arrive.

Do you accommodate wedding parties?

Wedding parties are routinely welcomed at Spa Jada. Given the importance of your big day, we will need adequate time to ensure we secure the staff schedule.

For make-up application, it is strongly suggested that you book at least one trial appointment well in advance of your wedding day.

Trials are booked to ensure that you get exactly what you are looking for on your special day.

How do I book a spa package or service?

Simply give us a call, or book online. When you call, one of our team members will be happy to help you.

What do your spa packages consist of?

One of our team members will be happy to assist in planning your spa day. You can also click here to view a detailed menu of our spa packages.

What is your cancellation policy?

We require the courtesy of a 72-hour cancelation notice on all spa packages and group bookings, and 24 hours’ notice on all spa services.

Missed appointments, or appointments canceled less than 24 hours in advance, will be charged 50% of the treatment or package cost.

How far in advance do I have to book?

Some days are more popular than others, so it depends. The larger your spa day, the more advance notice you will want to give.

We recommend re-booking your next treatment at the conclusion of your visit.

Do your prices include tax?

All of our prices are quoted in Canadian dollars. Taxes are not included in the prices posted.

What forms of payment do you accept?

We also accept: Visa, MasterCard, American Express, Interac Payment and Cash. US currency accepted at par.


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